Our support team has since reached out directly to address your concerns and they are now closed out. UPDATE: Thanks for providing these ticket numbers. Our support team remains available to assist, should you wish to contact us again. We appreciate and understand that this may take some extra time on your part, so we seek to minimize that effort. When issues with our software are reported, we sometimes ask for assistance so that we can document or reproduce the problem. As such, we don't offer refunds several months after purchase.
As you noted, RoboForm Everywhere comes with a 30 day money back guarantee, and we also offer a 30 day free trial. The default RoboForm Everywhere subscription is for one year and we offer additional discounts for multi year purchases such as yours.
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For step-by-step instructions on how to turn on OTP, click here. If my account is hacked, what do I do 1) Turn on OTP if it is not already enabled. I do see that you have been in touch with our support team in recent weeks, though we did not see a ticket where we took 7 months to respond as you say. Unfamiliar access dates/times, IP addresses, and device names are the best indicators that your account has been hacked. However, I still do not wish to continue using an unreliable piece of software for the next 2yrs+ - so can you provide a partial refund? Or does money mean more than customer satisfaction to RoboForm?
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OR do you value a few dollars over customer satisfaction? UPDATE 2: Thanks for reaching out and explaining why I did not get a response to my tickets etc. I understand you gave a discount for 3yrs so just give me 50% of my payment back - all it has only been 8months since I signed up. Still no response until I complained on my latest ticket and finally I get a response on 1 stating you are unable to reproduce the issue - despite detailed and clear instructions from myself on how to reproduce it. Ticket number 1075553: 0 - no response for 10 days, so I chased for an update. UPDATE in response to RoboForm reply: Ticket number 1046073 raised on 7, initial reply was that you would fix this soon - never heard back. I don't understand why you expect me to pay for 2yr+ of a service which is too unreliable/unstable to use. Please don't ask me to contact support - I have raised 4 tickets over several months but only one of them has been resolved. It took more than 30 days to discover the unreliable nature of your software. Eventually, I asked for a partial refund because I got tired of the inconsistent and unreliable nature of the software - even a partial refund for the 2yrs remaining licence - but they point blank refuse to do so - the excuse being that it has been over 30 days.
When they do respond, they just expect me to uninstall things, disable things, do screen recordings of intermittent issues - basically waste/spend lots of valuable time diagnosing issues etc.
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However, after a a few weeks, things started going wrong - * inconsistent auto-fill on Windows and Android devices, * getting stuck when I click the Home button in the Windows extension, * unable to distinguish between various 3rd party sites that use a Microsft login system for authentication I duly raised tickets with RoboForm support, but most of them were never solved - one was not even responded to for 7 months. When I first migrated from LastPass to Roboform everything seemed OK, so after a while, I signed up for a 3yr licence. Unreliable/unstable software - no refund allowed
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